Creditor Liaison

Dealing with creditors is stressful and time-consuming, and it is easy to say the wrong thing or agree to terms that do not protect you. We step in as your liaison — handling the calls, the emails and the paperwork — so the process moves forward without the pressure landing on you.

Everything we do is aimed at getting your record right: confirmed settlements, paid-up letters, and corrected account information, in writing.

What creditor liaison includes

How it works

1. Free assessment of your accounts and creditors.
2. We take over communication with the relevant creditors.
3. We secure written confirmations and settlements.
4. We use those to update your credit record.

Who it’s for

For anyone who would rather not deal with creditors directly — or who has tried and hit a wall — and wants a professional to handle it while keeping the focus on clearing their record.

New to this topic? Start with our guide: What is debt review?

Official resources

For official information you can rely on, these are the South African regulator and the registered credit bureaus:

• National Credit Regulator (NCR)
• TransUnion
• Experian
• XDS

Frequently asked questions

CleanCredit, a division of The Debt Company, assists with qualifying credit record matters in line with the National Credit Act. We do not provide loans or debt consolidation and cannot remove accurate, valid or current debt. No outcome is guaranteed; results depend on your circumstances.